FAQ
Q
Is there a cancellation fee?
A
Cancellations without prior notice will not be refunded.
In addition, cancellations on the day of use will not be refunded.
Cancellations and refunds on the day due to customer reasons such as the product being different from what was expected will not be accepted. (Cancellation is possible, but refunds are not possible)
We cannot accept refunds after the cancellation deadline has expired for customers who have been informed of the cancellation deadline in advance.
Q
Can I extend the rental period while using the service?
A
Extending the rental period is possible. Please contact us by email as soon as possible with your planned return date.
We will instruct you through the extension procedure.
Free extension is not possible. A fee is required.
Q
Until what time can I receive and return the stroller?
A
[ Haneda Airport : Terminal 3 ]
Our counter will be open from 4:00 a.m. to 1:00 a.m.
[ Narita Airport : Terminal 1(South Wing) and 2 ]
Our counter will be open from 6:30 a.m. until one hour after the last international flight has arrived.
Q
Can I receive and return the stroller at another airport?
A
Yes, it is possible.
Please order from the page of the airport you plan to receive and specify in the remarks field that the return will be at a different airport.
However, please note that only Haneda or Narita airports are acceptable.
Example) If you pick up the stroller at Haneda airport and return it at Narita airport.
Q
Can I pick up and return my stroller at the accommodations?
A
Not available.
Available only at Haneda or Narita airports.
Q
Can I rent a stroller on the same day?
A
* Even if you use the stroller rental service on the day, you will need to order and pay through the website in advance.
* You cannot order and pay directly at airport counters.
* Please note, customers who make advance reservations will be given priority. Therefore, if we do not have stock in inventory, we may not be able to rent it out.
- Haneda Airport : Terminal 3 only
- Narita Airport : Terminals 1(South Wing) and 2
Q
Can I bring a stroller on board the plane?
A
It cannot be brought in due to its size.
Q
What is the maximum weight of a child to use a stroller?
A
Children weighing up to 22 kg or 48.5 pounds can ride a stroller.
Q
Do you have a rain cover?
A
Sorry, but we do not carry this item.
Q
Is it okay to take the stroller abroad?
A
It is possible to use it overseas.
Q
I have not received an email from the store.
A
Orders can be place online at any time, but we will respond by e-mail within business hours.
[ Business Hours ]
Monday to Friday 9:00-18:00
[ Closed ]
- Sunday, National Holidays, Saturday
If you contact us after business hours, we will try our best to contact you the next business day or soon thereafter.
Q
I don’t have a Japanese address, what address should I enter in the address field on the order page?
A
Please enter your accommodations address in Japan in the address field.